Motorwerks MINI
1300 American Blvd West, Bloomington MN 55420 • Toll Free: (888) 866-5870 • Service: (888) 866-0520
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
      –   Catherine M., Minnetonka, MN Feb 17, 2012
  •   5.0
    "Gretchen was very laid back (like me) and was very informed about MINIs. She was also very low pressure, which I appreciated."   –   MINI Owner, Edina, MN Feb 15, 2012
  •   4.5
    "Despite the vehicle needing to be re-cleaned my purchase at Motorwerks was the most pleasant car buying experience I have had, and we have been looking at cars for 2 years. I felt no pressure to purchase, and I appreciated that Art didn't try to sell me into a car that was more expensive. He allowed me to say "this is what I was interested in" and only show me that car.Even the service rep, Brady, was very helpful and followed up with me on any questions I have had. I feel that if my Mini were to break down next week Motowerks would take care of me, and that peace of mind makes me feel great about my decision."   –   MINI Owner, Maple Lake, MN Feb 14, 2012
  •   4.5
      –   Kathleen R., Lake Elmo, MN Feb 8, 2012
  •   5.0
      –   Clayton N., Northfield, MN Feb 7, 2012
  •   5.0
      –   Robert R., Elk River, MN Feb 7, 2012
  •   5.0
      –   Jaime Y., St Louis Park, MN Feb 7, 2012
  •   5.0
    "Charlie Wyffels was fantastic to work with - we'll definitely keep purchasing mini's from here on out."   –   Christopher R., Minneapolis, MN Feb 6, 2012
  •   5.0
      –   Mary D., Savage, MN Feb 5, 2012
  •   4.5
      –   Evelyn B., Eden Prairie, MN Feb 4, 2012
  •   5.0
      –   Neil A., Saint Bonifacius, MN Feb 1, 2012
  •   5.0
      –   Randall S., Stillwater, MN Feb 1, 2012
  •   5.0
    "I had a great experience testing a leasing my new mini. Highly reccomended."   –   MINI Owner, Minneapolis, MN Jan 31, 2012
  •   5.0
    "Rick and Katie are the bomb! I would NEVER buy a car anywhere else, from anyone else."   –   Elizabeth W., Maple Grove, MN Jan 31, 2012
  •   5.0
      –   Kenneth F., Saint Paul, MN Jan 30, 2012
  •   5.0
      –   MINI Owner, Lake Forest, CA Jan 25, 2012
  •   4.0
      –   MINI Owner, Plymouth, MN Jan 25, 2012
  •   5.0
    "I was very pleased with the entire process."   –   James M., Saint Paul, MN Jan 24, 2012
  •   5.0
      –   Janet S., Edina, MN Jan 23, 2012
  •   5.0
      –   Jennifer R., Saint Paul, MN Jan 19, 2012
  •   5.0
      –   Robert B., Minneapolis, MN Jan 18, 2012
  •   5.0
      –   Celina B., Minneapolis, MN Jan 18, 2012
  •   5.0
      –   Jennifer B., Minneapolis, MN Jan 18, 2012
  •   5.0
      –   Catherine F., Plymouth, MN Jan 16, 2012
  •   5.0
      –   Brian D., Saint Paul, MN Jan 16, 2012
  •   5.0
    "Earl Pratt did a great job of handling the transaction."   –   Neil A., Saint Bonifacius, MN Jan 15, 2012
  •   4.0
      –   MINI Owner, Minneapolis, MN Jan 12, 2012
  •   5.0
    "I just love working with Motorwerks MINI. They are the most pleasant dealer I've ever used for both purchasing and service! I just bought my second MINI and just adore it."   –   Travis A., Minneapolis, MN Jan 12, 2012
  •   5.0
      –   Kathryn H., Bloomington, MN Jan 12, 2012
  •   4.0
    "With the latest Countryman purchase, I've now owned 5 MINI vehicles ... Motorwerks has been great to work with."   –   MINI Owner, Minneapolis, MN Jan 12, 2012
  •   5.0
    "This is the best experience I've had so far leasing or purchasing a vehicle. The people at Motorwerks Mini were really helpful and never pushed me. Amy, my sales advisor was SUPERB and Rick and Todd and Kathy and everyone else I met. Keep up the great team work! Kriss"   –   Kriss C., Eagan, MN Jan 11, 2012
  •   5.0
    "Katie S. was great! She was extremely helpful throughout the entire process - from test drive to final delivery. She ensured that all of our questions were always answered. We will definitely recommend her and Motorwerks to anyone interested in purchasing a MINI."   –   Natalie N., Minneapolis, MN Jan 10, 2012
  •   5.0
    "Charlie is great"   –   ., OCEANSIDE, CA Jan 9, 2012
  •   5.0
    "Katie Schwartz and Todd that did my financing did a great job, making me feel comfortable about my new car. The customer service has been excellent."   –   Evelynda S., White Bear Lake, MN Jan 9, 2012
  •   5.0
      –   Clark L., Falcon Heights, MN Jan 8, 2012
  •   5.0
    "Third Mini purchased from the same sales associate and I couldn't be happier!"   –   Brady H., Fargo, ND Jan 8, 2012
  •   4.5
    "I love my new Mini and had a fantastic experience with Motorwerks."   –   MINI Owner, Saint Paul, MN Jan 8, 2012
  •   5.0
      –   MINI Owner, St Louis Park, MN Jan 7, 2012
  •   5.0
    "I was very pleased with my Mini Motorwerks experience. The facility is the best I have seen. It is very helpful to have so many different models inside the showroom to look at, sit in, and compare. The staff was very helpful from the front desk all the way through until I had the keys in my hand."   –   Keith C., St Anthony, MN Jan 3, 2012
  •   5.0
      –   Paul H., Plymouth, MN Dec 29, 2011
  •   5.0
      –   Janan J., Minneapolis, MN Dec 27, 2011
  •   5.0
      –   Christie W., Howard Lake, MN Dec 26, 2011
  •   5.0
      –   Lisa D., Minneapolis, MN Dec 26, 2011
  •   5.0
    "This was a fun experience."   –   Todd B., Hastings, MN Dec 26, 2011
  •   5.0
      –   MINI Owner, Saint Paul, MN Dec 26, 2011
  •   4.5
      –   Connie P., Onalaska, WI Dec 23, 2011
  •   4.5
      –   MINI Owner, North Oaks, MN Dec 21, 2011
  •   5.0
      –   ., , Dec 21, 2011
  •   5.0
      –   James S., Minneapolis, MN Dec 20, 2011
  •   5.0
      –   Joshua K., St Louis Park, MN Dec 20, 2011
  •   5.0
    "Charlie rocks! He's the best salesperson I've ever dealt with."   –   MINI Owner, Maplewood, MN Dec 19, 2011
  •   4.0
      –   Nancy L., St. Louis Park, MN Dec 18, 2011
  •   5.0
      –   Cheryl S., West Fargo, ND Dec 18, 2011
  •   5.0
      –   MINI Owner, Edina, MN Dec 18, 2011
  •   5.0
    "This was my first major vehicle buying experience, not to mention my first major purchase ever, and in a word it was outstanding. I had no issues the whole way, and couldn't be happier with the smooth and quick experience I had."   –   Alphonse C., Superior, WI Dec 14, 2011
  •   5.0
    "I was very surprised at how quickly my new Mini arrived! Everyone was so nice and helpful with any questions I had."   –   Trista O., Bismarck, ND Dec 13, 2011
  •   5.0
      –   Roger S., Hastings, MN Dec 13, 2011
  •   5.0
      –   Cindy R., Pequot Lakes, MN Dec 13, 2011
  •   4.0
      –   MINI Owner, Dayton, MN Dec 13, 2011
  •   5.0
    "After purchasing a Mini for my use, we then started looking for one for my wife. A used Clubman fit the bill just great. Lotsa options, and Katie handles all the questions politely and expeditiously. My wife really enjoys this car and especially likes the extra spunk the "S" version offers. The entire package was a great deal for us and the experience was great. Especially the help Katie gave us. Thanks"   –   MINI Owner, Woodbury, MN Dec 10, 2011
  •   5.0
      –   Mitchell P., BELCOURT, ND Dec 7, 2011
  •   5.0
      –   Aaron L., Chanhassen, MN Dec 6, 2011
  •   5.0
      –   Keith S., Hermantown, MN Dec 5, 2011
  •   5.0
      –   Paul F., Waconia, MN Nov 30, 2011
  •   5.0
    "Question: Could Charlie Wyffles be any more helpful or cooler? Answer: No way!"   –   Kelsey K., Prior Lake, MN Nov 29, 2011
  •   4.0
    "MotorWerks MINI did a great job with the Coupe order, however, MINI Corporate rescheduling of the order from its original build week and then lack of communication to either myself or to MotorWerks MINI was very disappointing."   –   Christopher C., Minneapolis, MN Nov 29, 2011
  •   5.0
      –   Adam G., Richfield, MN Nov 29, 2011
  •   5.0
      –   Ashley R., Inver Grove Heights, MN Nov 28, 2011
  •   4.5
      –   MINI Owner, Edina, MN Nov 28, 2011
  •   5.0
      –   MINI Owner, Minneapolis, MN Nov 24, 2011
  •   5.0
    "My advisor was truly exceptional in every way -- knowledgeable, very friendly, accomodating, responsive, and a pleasure to to do business with. I was very pleased."   –   MINI Owner, Minneapolis, MN Nov 22, 2011
  •   5.0
    "I was very happy with the customer service and how helpful people were to me."   –   Silvia F., Woodbury, MN Nov 21, 2011
Service Rating 4.7
  •   5.0
      –   MINI Owner, Rochester, MN Feb 18, 2012
  •   5.0
    "service explored all the reasons the battery failed"   –   Dorothy S., Prior Lake, MN Feb 18, 2012
  •   5.0
    "Great no only did I get my car taken care of Gretchen T wokred with me for my next lease including a test drive, Lots done in 1 hour!"   –   Kari D., Cottage Grove, MN Feb 18, 2012
  •   5.0
    "The staff truly makes me feel like a valued customer. They are highly professional and customer service driven."   –   Louise P., Eden Prairie, MN Feb 18, 2012
  •   5.0
      –   Gary J., Stillwater, MN Feb 18, 2012
  •   5.0
      –   MINI Owner, Apple Valley, MN Feb 18, 2012
  •   5.0
    "The service I receive at Motorwerks is always exceptionally impeccably the best. Tucker and all the rest of the gang at Motorwerks treat you like friends. They're all a great bunch to do business with."   –   Kenneth B., Minneapolis, MN Feb 17, 2012
  •   5.0
    "Truly wonderful service department with great employees."   –   Barbara S., Minneapolis, MN Feb 17, 2012
  •   5.0
      –   Michael G., Minneapolis, MN Feb 17, 2012
  •   5.0
    "Brady is always very competent and friendly. I like the way he emails me or phones about progress in a timely manner."   –   Catherine R., Saint Paul, MN Feb 17, 2012
  •   5.0
      –   MINI Owner, Marine On Saint Croix, MN Feb 17, 2012
  •   5.0
      –   Robert P., Lanesboro, MN Feb 17, 2012
  •   5.0
      –   Steven I., Maple Grove, MN Feb 17, 2012
  •   5.0
    "great"   –   William S., Squaw Lake, MN Feb 16, 2012
  •   4.5
      –   Susan K., New Richmond, WI Feb 16, 2012
  •   5.0
      –   Christel G., Cottage Grove, MN Feb 16, 2012
  •   5.0
    "Very professional service from Brady. Great facility and service."   –   Mike F., Lakeville, MN Feb 15, 2012
  •   5.0
      –   MINI Owner, St Louis Park, MN Feb 15, 2012
  •   5.0
      –   James A., Woodbury, MN Feb 15, 2012
  •   5.0
    "Brady was very nice and very professional!"   –   Eun C., Blaine, MN Feb 15, 2012
  •   5.0
      –   Bryce O., Duluth, MN Feb 15, 2012
  •   5.0
      –   Kristen S., Burnsville, MN Feb 15, 2012
  •   5.0
      –   Christopher P., Anoka, MN Feb 15, 2012
  •   5.0
      –   Mariah W., Jamestown, ND Feb 15, 2012
  •   5.0
    "Exceptional service reps, and all of them have treated me well.. in each and every visit i have made ..."   –   MINI Owner, Golden Valley, MN Feb 15, 2012
  •   5.0
    "Someone always made sure I was being taken care of and made sure I knew what was going on and where I was supposed to be. The car was returned in great shape (i.e. washed and given a thorough review to address items I was not aware of). It is dream service come to reality."   –   Gregory J., St Louis Park, MN Feb 14, 2012
  •   5.0
      –   Amanda C., Hastings, MN Feb 13, 2012
  •   4.5
      –   Elizabeth G., Eagan, MN Feb 12, 2012
  •   5.0
      –   Emily E., Saint Paul, MN Feb 12, 2012
  •   5.0
    "Tucker was great!"   –   Jesse M., Edina, MN Feb 12, 2012
  •   5.0
    "I had an appointment on a Wednesday, but the prior Saturday while driving, my Mini had problems so I took it in 4 days early, since I was in area. My Mini was welcomed for service early and I got my loaner 4 days early as well. Very convenient."   –   David M., Maple Grove, MN Feb 12, 2012
  •   5.0
      –   Stephen C., Wayzata, MN Feb 12, 2012
  •   5.0
      –   MINI Owner, Minneapolis, MN Feb 12, 2012
  •   4.5
    "n/a"   –   MINI Owner, Minneapolis, MN Feb 12, 2012
  •   5.0
      –   Christie W., Howard Lake, MN Feb 11, 2012
  •   4.5
    "I would have given a 5 rating, except for the shuttle service, which I am beginning to dread. On the way out the driver took both hands off the wheel while driving, to fill out forms, and was disdainful of my concern. On the way back, the second pickup (after me) was not ready; we waited 10 min, and I was asked if I was willing to wait another 15-20 min (which I was not). The burden was on me to return to Motowerks rather than waiting further. This was all very inconvenient and annoying and could have been avoided since this pickup had a record of inconsistency and I had already said I wanted the latest possible pickup. On an earlier occasion the driver made a left turn through a red arrow and did not notice."   –   MINI Owner, Minneapolis, MN Feb 10, 2012
  •   5.0
      –   MINI Owner, Minneapolis, MN Feb 9, 2012
  •   4.0
      –   Geri P., St Louis Park, MN Feb 9, 2012
  •   5.0
      –   Dirk D., Wayzata, MN Feb 9, 2012
  •   5.0
    "All services experiences at Motorwerks has been great and excellent. The service department has always been very helpful with all questions or concerns that I may have. Staff is very knowledgable and friendly. Service department goes above and beyond with their assistance. Great staff at Bloomington Motorwerks Mini."   –   James L., Saint Paul, MN Feb 9, 2012
    Dealer Response: From our staff to you, thank you for the great review & recognition. Thank you as well for being a great client of ours we truly value. Motor on!  –   Ursula P., CSI Manager Feb 10, 2012
  •   5.0
    "I have always enjoyed exceptional service from Motorwerks MINI and this visit was no different. I love the efficiency, cleanliness, and the friendliness of the service staff. I treat my MINI with fanatic TLC; I believe the service department staff recognizes this and does the same. It is most appreciated. Thanks!"   –   Gary M., Decorah, IA Feb 9, 2012
    Dealer Response: Thank you for the great comments. We truly hope to always exceed your expectations & thank you for your business. Motor on!  –   Ursula P., CSI Manager Feb 10, 2012
  •   4.5
      –   Brad T., Shakopee, MN Feb 8, 2012
  •   5.0
      –   Stephanie A., Saint Paul, MN Feb 8, 2012
  •   1.0
    "Still not fixed..."   –   Roger W., Chanhassen, MN Feb 8, 2012
    Dealer Response: Our sincere apologies that the test plan we followed per MINI did not fix the issue on the 1st visit as we had hoped. This MINI is currently in for service & we're confident we''ll have it fixed this time. Thank you for patience & understanding.  –   Ursula P., CSI Manager Feb 9, 2012
  •   4.5
      –   Arunkumar J., Maple Grove, MN Feb 7, 2012
  •   4.5
      –   MINI Owner, Washburn, WI Feb 7, 2012
  •   4.5
      –   Bill J., Bloomington, MN Feb 6, 2012
  •   5.0
    "Tucker M. is outstanding always."   –   John K., Afton, MN Feb 6, 2012
  •   4.5
      –   MINI Owner, Savage, MN Feb 6, 2012
  •   5.0
      –   MINI Owner, Saint Cloud, MN Feb 6, 2012
  •   5.0
      –   Paul P., Anoka, MN Feb 6, 2012
  •   4.5
    "The *people* who worked with me and on my Mini were "truly exceptional". They noticed problems I had not noticed with my car. For the problems I had noticed, they were well ahead of me on understanding what the likely causes were. The internal systems--both computer and person-to-person--were a bit less well oiled. Communication between the van pool and service was weak enough to cause a bit of confusion. The people, once again, were aware of the problem and apologized for it...in one case, in advance. My biggest problem, which my service advisor may have been able to clear up, is that my wife's name and 'phone number are first on all of your internal records. This is a problem because I am the primary driver of the car (she bought it for me) but she keeps getting the mailings, e'mail, and telephone calls. Again, your people are great and went out of their way to avoid and resolve problems caused by inconsistencies within your systems."   –   Christopher H., Saint Paul, MN Feb 6, 2012
    Dealer Response: Thank you for the great comments about our staff. Thank you as well for your patience & understanding with the shuttle situation that day. Yes normally we are a well oiled staff but sometimes being human causes unintentional errors in our best intentions. :o) The way the car is listed though is more complicated because she purchased & paid for the car so in our records, the states & MINI's she will be listed as primary on the car. While we can & did change it on the service side we are unable to change the purchase documents that all those items feed from. Thank you for understanding & motor on!  –   Ursula P., CSI Manager Feb 7, 2012
  •   4.0
      –   Daniel L., Lakeville, MN Feb 6, 2012
  •   1.0
    "I expected the service to be under warranty but was charged the advertised price plus $5. I received a mailing dated January 9 to bring in the vehicle for maintainance. I called for an appt and the first opening that fit my work schedule (and your availability) was February 2. I was told that my warranty had expired on January 12 and I would have to pay full price. Later, I saw a sign in the dealership advertising the service for $5 less than I paid. I had a similar experience last year but, after some discussion, they agreed to pay for the service. This year, I decided it was not worth my time to argue with the representative."   –   Mary & James B., Golden Valley, MN Feb 5, 2012
  •   5.0
      –   Joan B., Rochester, MN Feb 5, 2012
  •   4.5
    "the result of driving 1 hour to leave my car and then another hour returning home - then two more hours retrieveing my car and being told nothing is wrong is a bit frustrating. It is nothing against your people... it's a fault against the electronics of the Mini. Spedo can't be repaired - it's normal. Although engine light went on it's ok. The computer was reset... Good but expensive in time and mileage. Although the brakes sound worn they aren't - give it another 10,000 miles or so and they'll need replacing."   –   MINI Owner, Buffalo, MN Feb 4, 2012
  •   4.0
      –   Denise W., White Bear Lake, MN Feb 4, 2012
  •   4.5
      –   MINI Owner, Eagan, MN Feb 4, 2012
  •   4.5
      –   MINI Owner, Eden Prairie, MN Feb 4, 2012
  •   4.5
    "Service work was completed ahead of the time quoted. Lost half a star because the wheels werent' completely clean... picky to be sure but it's only half a star."   –   MINI Owner, Minneapolis, MN Feb 4, 2012
  •   5.0
      –   Peter S., Richfield, MN Feb 4, 2012
  •   5.0
    "Tucker and his team are awesome."   –   Scott Y., Chanhassen, MN Feb 3, 2012
    Dealer Response: We love it! Thank you for this great comment. We will be sure to let this team and their managers know the great feedback.  –   Ric S., Center Operator Feb 6, 2012
  •   4.0
      –   Ashley B., Saint Paul, MN Feb 3, 2012
  •   5.0
    "Tucker is remarkable as a knowledgeable resource - he saves customers time and energy by his sharp diagnostic skills. But he goes above and beyond that as a customer advocate - and he's a key reason why I love Mini."   –   Timothy H., Mendota Heights, MN Feb 3, 2012
    Dealer Response: Wow, thank you. We could not agree more and thank you for taking the time to let us know. We will make sure that Tucker see's this and receives recognition from Motorwerks MINI management for a job well done.  –   Ric S., Center Operator Feb 6, 2012
  •   5.0
      –   Carrie M., Saint Paul, MN Feb 3, 2012
  •   4.5
      –   MINI Owner, Eden Prairie, MN Feb 2, 2012
  •   5.0
      –   Joseph S., Burnsville, MN Feb 2, 2012
  •   5.0
    "Brady, my service manager was kind, courteous and highly competent."   –   Brian H., Saint Michael, MN Feb 1, 2012
  •   4.0
      –   MINI Owner, Minneapolis, MN Feb 1, 2012
  •   5.0
    "Tucker and service team had required services done very quickly, correctly and professionally."   –   John S., Lakeville, MN Feb 1, 2012
  •   5.0
      –   Amy S., Saint Cloud, MN Jan 31, 2012
  •   5.0
      –   Jennifer R., Saint Paul, MN Jan 30, 2012
  •   5.0
    "This last visit to the service department was exceptional. No one really likes having to bring in a car for repairs, but the professional and friendly group that serviced my MINI made the trip as pain free as it could be. The only improvement would be to relocate this service department to Saint Paul to be closer to my house. Thanks again to Brady and Roy."   –   MINI Owner, Saint Paul, MN Jan 30, 2012
  •   5.0
      –   Karen K., Cologne, MN Jan 30, 2012
  •   5.0
      –   MINI Owner, Prescott, WI Jan 29, 2012
  •   5.0
      –   MINI Owner, Woodbury, MN Jan 28, 2012
  •   2.0
    "The score is not a reflection of the attitude of either Brady or the shuttle driver. Both were professional and courteous. I brought the car in because it was due for "service". I was not expecting an $85 charge just to inspect the vehicle (I can get that free at any mechanic or other service facility), then before even inspecting the vehicle it was recommended I get a brake flush, and oil change and new rear brake pads. The total was now almost a $1000, and all I was doing was bringing the car in for a "check"."   –   Francesco F., Roseville, MN Jan 27, 2012
    Dealer Response: Our apologies if the service process was not communicated properly. Upon arrival the key is read by MINI's system which gives us a list of the cars needs at that time. Thus the estimate provided, as is to all customers, based off what the car itself is calling for at that time. This is our standard procedure to provide the customer with that info per manufacturer as well so that the owner can keep the MINI up to date and properly maintained. The inspection fee is for the check over on the car due at that time and was discussed and approved at check in.  –   Ursula P., CSI Manager Jan 29, 2012
  •   5.0
      –   Ashley D., Minnetonka, MN Jan 27, 2012
  •   4.5
    "My only complaint with you all is that your phone system is completely awful. I'm on hold for what seems like ever, and then don't reach the right person."   –   Barry K., Orono, MN Jan 26, 2012
  •   4.5
      –   Suzanne L., Plymouth, MN Jan 26, 2012
  •   3.5
    "The only reason I rated the overall visit as a 3.5 is because Tucker did a great job to make things right and you supplied a loaner car to ease the pain. The rest of the visit was totally unacceptable. I understand that people make mistakes, but the mistake that was made was very basic and shows me that no one really gave the problem any thought as to why it happened."   –   Chad M., BLAINE, MN Jan 26, 2012
  •   4.5
    "Since the service is always great, it is the little things that stand out. In this case the coffee maker in the lounge didn't work. Not a big deal but I looked forward to having some. I had water instead so it wasn't a big deal."   –   MINI Owner, Eagan, MN Jan 26, 2012
  •   5.0
      –   MINI Owner, Eden Prairie, MN Jan 26, 2012
  •   4.5
    "We have had a persistent documented problem with our mini's throttle freezing in below zero temperature. We specifically drove the car to the dealer to get this three year on going issue resolved only to be told that they needed evidence for a documented engineering flaw. We requested they hook the car up to the computer before starting it in order to not lose any records that were stored. Fortunately the car recalled the incident and e team was able to fix it. My concern is that this has been a concern we have raised and brout our vehicle in for over the past two winters and yet again, no one believed us. Thankfully this is now resolved and we are good to go!"   –   Kristin G., Minneapolis, MN Jan 25, 2012
    Dealer Response: We are thrilled to have been able to get the codes needed to perform an authorized repair. To clarify it was not a matter of "not believing" it was occuring. It is a fact that any dealer must provide proof to the manufacturer of a failure to get authorization to perform a warranty repair. This is standard practice in the industry and we thank your consideration of the required guidelines we are bound to and greatly appreciate your loyal business.  –   Ursula P., CSI Manager Jan 26, 2012
  •   5.0
      –   MINI Owner, Bloomington, MN Jan 25, 2012
  •   5.0
      –   Shane H., Savage, MN Jan 25, 2012
  •   5.0
      –   MINI Owner, Eagan, MN Jan 25, 2012
  •   5.0
      –   Robert B., White Bear Lake, MN Jan 25, 2012
  •   5.0
      –   MINI Owner, Edina, MN Jan 25, 2012
  •   5.0
      –   MINI Owner, Minneapolis, MN Jan 25, 2012
  •   4.5
      –   Kelly N., Chanhassen, MN Jan 23, 2012
  •   4.0
    "I thought you washed cars when they are in for service"   –   Brian S., Apple Valley, MN Jan 22, 2012
  •   4.5
    "Despite being given misinformation on a phone call, Brady did everything he could to make it right and was able to correct it."   –   Teri V., St Louis Park, MN Jan 21, 2012
  •   5.0
      –   Kim T., Eden Prairie, MN Jan 20, 2012
  •   4.5
      –   Delano S., Lakeville, MN Jan 20, 2012
  •   5.0
    "It was a good experience."   –   MINI Owner, Minneapolis, MN Jan 20, 2012
  •   5.0
      –   Joanne P., Duluth, MN Jan 20, 2012
  •   4.5
      –   Paul B., Saint Paul, MN Jan 20, 2012
  •   4.0
      –   Debra H., Lakeland, MN Jan 19, 2012
  •   5.0
      –   Susan S., Saint Paul, MN Jan 19, 2012
  •   5.0
      –   Pat W., Hopkins, MN Jan 19, 2012
  •   5.0
      –   Khanh N., Minneapolis, MN Jan 18, 2012
  •   4.5
      –   Maribeth V., Kasson, MN Jan 18, 2012
  •   5.0
      –   Maria R., Plymouth, MN Jan 16, 2012
  •   5.0
    "Brady mueller was awesome as usual."   –   Harrison K., Minneapolis, MN Jan 16, 2012
  •   5.0
      –   Martha P., ST. PETER, MN Jan 15, 2012
  •   5.0
      –   Jerrold S., Newport, MN Jan 15, 2012
  •   4.5
    "I can't give a perfect because you still haven't corrected my name after many promises. I go by my middle name, Scott, for the umpteenth time."   –   MINI Owner, Plymouth, MN Jan 15, 2012
  •   5.0
      –   MINI Owner, Minneapolis, MN Jan 15, 2012
  •   5.0
      –   MINI Owner, Saint Paul, MN Jan 14, 2012
  •   4.5
      –   MINI Owner, Coon Rapids, MN Jan 14, 2012
  •   5.0
      –   MINI Owner, Minneapolis, MN Jan 14, 2012
  •   5.0
    "great service. No complaints."   –   Daniel P., Glencoe, MN Jan 13, 2012
  •   5.0
      –   Theerachai C., Minneapolis, MN Jan 13, 2012
  •   5.0
      –   Greg B., Somerset, WI Jan 13, 2012
  •   4.5
      –   Tim & Julie F., Terril, IA Jan 12, 2012
  •   4.5
      –   MINI Owner, , Jan 12, 2012
  •   5.0
      –   Luke G., ELK RIVER, MN Jan 11, 2012
  •   4.0
      –   James V., Minneapolis, MN Jan 10, 2012
  •   5.0
    "always top notch service"   –   Tricia W., Saint Paul, MN Jan 9, 2012
  •   5.0
      –   Mary A., Excelsior, MN Jan 9, 2012
  •   5.0
      –   Daniel T., Saint Paul, MN Jan 9, 2012
  •   5.0
      –   James G., Minneapolis, MN Jan 8, 2012
  •   5.0
      –   Dennis K., Fairmont, MN Jan 8, 2012
  •   5.0
    "I appreciate the work of Mr. Tucker Masui"   –   MINI Owner, Minneapolis, MN Jan 8, 2012
  •   3.5
      –   Jolynn G., Maple Plain, MN Jan 8, 2012
  •   4.5
      –   Kris W., Minnetonka, MN Jan 7, 2012
  •   5.0
    "there is nothing to add the comment after they are doing a good job so far."   –   MINI Owner, Fridley, MN Jan 6, 2012
  •   5.0
    "I'm laughing a bit because you list my name as Theresa John Hagaman. Haha - John is my husband's middle name :) As for the service - it was and always has been exceptional in every way."   –   Theresa H., Apple Valley, MN Jan 6, 2012
  •   5.0
    "Brady is so personable and helpful: he makes my trips to Motorwerks a pleasure!"   –   James C., Minneapolis, MN Jan 6, 2012
  •   5.0
      –   MINI Owner, Prior Lake, MN Jan 6, 2012
  •   5.0
    "Brady went above and beyond to make sure my car was running great before I picked it up. He found that it wasn't starting properly which was not why I had brought the car in. He made sure to call me right away and got the car fixed the next day."   –   Teresa C., Bloomington, MN Jan 6, 2012
  •   5.0
      –   Drew C., Apple Valley, MN Jan 6, 2012
  •   5.0
      –   Cindy B., Montevideo, MN Jan 3, 2012
  •   4.5
      –   Nancy L., St. Louis Park, MN Jan 3, 2012
  •   5.0
    "I was pleased with my service experience at Motorwerks Mini, but disappointed that the vehicle needed such expensive repairs already when it has only been driven for 45k miles."   –   Erik L., Minneapolis, MN Jan 3, 2012
  •   5.0
      –   Brad T., Minneapolis, MN Jan 2, 2012
  •   4.5
      –   Carrie S., Minneapolis, MN Jan 2, 2012
  •   5.0
      –   Elizabeth L., Minneapolis, MN Jan 1, 2012
  •   4.5
      –   Gloria Q., Woodbury, MN Dec 31, 2011
  •   5.0
      –   Shane H., Woodbury, MN Dec 31, 2011
  •   5.0
    "Honestly, the car has been a challenge over the past 2 years. The quality of people and service has really helped the situation. Brady is really, really good."   –   Paul M., North Oaks, MN Dec 31, 2011
  •   4.0
      –   MINI Owner, Shakopee, MN Dec 30, 2011
  •   5.0
      –   Michel K., Golden Valley, MN Dec 30, 2011
  •   5.0
      –   Angela R., Saint Paul, MN Dec 30, 2011
  •   5.0
      –   Dallas W., Andover, MN Dec 30, 2011
  •   5.0
      –   Ellen E., Woodbury, MN Dec 30, 2011
  •   4.5
      –   MINI Owner, Inver Grove Heights, MN Dec 29, 2011
  •   4.5
    "I arrived at the appointed time; the service was completed in an hour and half even though it was very busy. Service people were informative."   –   James G., Hopkins, MN Dec 29, 2011
  •   4.0
      –   Mary S., Marine St Crx, MN Dec 29, 2011
  •   5.0
      –   Bernard H., Minneapolis, MN Dec 28, 2011
  •   4.0
      –   Scott W., Minneapolis, MN Dec 28, 2011
  •   5.0
      –   Lori A., Savage, MN Dec 28, 2011
  •   5.0
      –   MINI Owner, Savage, MN Dec 28, 2011
  •   5.0
      –   Alan K., Apple Valley, MN Dec 27, 2011
  •   5.0
      –   Kevin H., Afton, MN Dec 27, 2011
  •   5.0
      –   Ronald K., Maple Plain, MN Dec 27, 2011
  •   5.0
    "I was very pleased at the service I received at Motorwerks Mini. My service advisor, Tucker, did a fantastic job on my behalf. He truly was an advocate for me. The work to be done was explained to me and executed in a professional manner."   –   Paul H., Minnetonka, MN Dec 27, 2011
  •   5.0
      –   Bruce K., Columbia Hts, MN Dec 27, 2011
  •   4.5
      –   Ellen C., Blaine, MN Dec 26, 2011
  •   5.0
    "Tucker and everyone in service were exceptional in taking care of my mini and me when I had to stop by unexpectedly with a flat tire - ACK!"   –   Laurie B., Minneapolis, MN Dec 25, 2011
  •   5.0
      –   Thomas G., Robbinsdale, MN Dec 25, 2011
  •   4.5
    "Everything went very smoothly and service was completed quickly. I've always found this to be the case when I bring my Mini in for any purpose."   –   Marilynn G., Plymouth, MN Dec 24, 2011
  •   4.0
    "Efficient and professional service overall."   –   MINI Owner, Stillwater, MN Dec 24, 2011
  •   5.0
      –   Wayne G., Elk River, MN Dec 23, 2011
  •   5.0
      –   Blake P., Inver Grove Heights, MN Dec 23, 2011
  •   5.0
      –   Keith H., Chaska, MN Dec 23, 2011
  •   4.5
      –   Russell H., Afton, MN Dec 23, 2011
  •   5.0
      –   Eric E., Ramsey, MN Dec 23, 2011
  •   5.0
    "Always helpful. I almost look forward to a visit. Best customer service...this service commands brand loyalty."   –   Michael K., Coon Rapids, MN Dec 23, 2011
  •   4.0
    "So far,so good."   –   MINI Owner, Minneapolis, MN Dec 23, 2011
  •   5.0
      –   Christine L., Maple Grove, MN Dec 23, 2011
  •   5.0
      –   Paul O., Forest Lake, MN Dec 22, 2011
  •   4.0
      –   MINI Owner, Saint Paul, MN Dec 22, 2011
  •   4.0
      –   MINI Owner, Minnetonka, MN Dec 22, 2011
  •   5.0
    "Motorwerks recently provided repairs to my 2008 Mini Cooper S (pre-owned and purchased elsewhere). During what could have easily been a very trying experience, the Mini Service Advisor (Tucker M.) represented the service department, and overall dealership in such a professional manner that Motorwerks has earned a new customer. Without hesitation, I highly recommend Motorwerks Mini Service Department."   –   Bill M., Maple Grove, MN Dec 22, 2011
    Dealer Response: This is wonderful & what we strive for on a daily basis. We highly recommend ourselves too :o)  –   Ursula P., CSI Manager Dec 28, 2011
  •   3.0
    "I was told they were running behind (understandable as I didn't even get checked in until 15 mins after my appointment started). However my appointment ran over an hour and a half over what I was quoted. That was a bit much. My oil was changed but my monitor wasn't reset. I asked about my brakes, but not sure they were even checked... I was running late by the time I was finally done there so didn't bother to ask at that point. Then they "washed" my car but I could barely tell. Overall a very disappointing day at the service shop."   –   Heidi O., Fridley, MN Dec 22, 2011
    Dealer Response: Dealership has reached out to this client to apologize & make things right Will update once we have closed this  –   Ursula P., CSI Manager Dec 26, 2011
  •   5.0
      –   Norman S., South Saint Paul, MN Dec 22, 2011
  •   1.0
    "Took my car in for annual service and to have a roof rack installed. The car was not ready until more than two hours after the promised time. Three weeks after the appointment I have discovered that the engine is reporting low oil pressure -- evidently because all the oil has leaked out onto my garage floor."   –   Eric J., Minneapolis, MN Dec 21, 2011
    Dealer Response: Dealership immediately contacted Eric & set up time to check over the concerns at clients convenience. MINI was back in last Friday. Will update once we have service update. Have offered to valet car to customer.  –   Ursula P., CSI Manager Dec 25, 2011
  •   4.5
    "Tucker is always exceptional to work with. He explains things well and makes excellent recommendations."   –   MINI Owner, , Dec 21, 2011
  •   5.0
      –   Shawn B., Blaine, MN Dec 21, 2011
  •   5.0
    "great,fast service"   –   Sandy A., Rochester, MN Dec 21, 2011
  •   4.5
      –   Ron F., Minneapolis, MN Dec 21, 2011
  •   5.0
      –   Bonnie L., Greenwood, MN Dec 21, 2011
  •   2.5
    "It seems if you're not willing to follow within Mini's protocol for maintenance and service you won't be taken care of."   –   MINI Owner, Lake City, MN Dec 21, 2011
    Dealer Response: Dealership assistant service manager contacted this customer & discussed that appt was set up as a 1 hour appt per customer info at booking. Was set as fastservice appt & customer arrived with list of other things to do that we unfortunately had not known about in advance to set up with right team. Offered to set customer up with a new appointment with correct details to address all concerns. Thanked customer for understanding.  –   Ursula P., CSI Manager Dec 26, 2011
  •   5.0
      –   Michelle S., Shoreview, MN Dec 21, 2011
  •   5.0
      –   Bethany B., Minneapolis, MN Dec 20, 2011
  •   5.0
      –   Don P., Minneapolis, MN Dec 20, 2011
  •   5.0
      –   Taylor A., Orono, MN Dec 19, 2011
  •   4.5
      –   Elaine C., Hopkins, MN Dec 19, 2011
  •   4.5
      –   MINI Owner, Shafer, MN Dec 18, 2011
  •   5.0
      –   Mary Beth M., Saint Paul, MN Dec 18, 2011
  •   5.0
    "Everyone in service is very friendly and helpful and I know Tucker will always make sure my Mini gets the services it needs."   –   Dorothy S., Prior Lake, MN Dec 18, 2011
  •   5.0
      –   Emily E., Saint Paul, MN Dec 18, 2011
  •   4.5
    "Return of vehicle was delayed due to BMW sending mislabeled part to repair noise issue."   –   MINI Owner, Minneapolis, MN Dec 18, 2011
  •   4.5
      –   Melinda Q., Houghton, MI Dec 17, 2011
  •   5.0
      –   Gary J., Stillwater, MN Dec 17, 2011
  •   5.0
    "Motorwerks Mini staff always do a great job with my car, and they treat me like a real person, not just a unit. They take enough time to explain the situation, and I leave a smarter car owner than I arrived."   –   ., Minneapolis, MN Dec 17, 2011
  •   4.5
      –   MINI Owner, New Richmond, WI Dec 16, 2011
  •   4.0
      –   Dionne H., Rochester, MN Dec 16, 2011
  •   5.0
      –   Jennifer S., Saint Paul, MN Dec 16, 2011
  •   4.5
      –   MINI Owner, Lake City, MN Dec 16, 2011
  •   5.0
      –   Deborah I., Rosemount, MN Dec 16, 2011
  •   5.0
    "Exceptional. My total experience with the service on my Mini CooperS Clubman was more than great. I was promptly greeted and checked in. Brady not only checked off the issue with the car but also looked around to see if additional work was needed and spotted that new windshield wipers were in order. I was given a loaner car and needed to keep it for several days because service was so busy -- a bonus for transportation to/from work. Service went over and above noticing my GPS system wasn't working properly and replace it under warranty. I must say this is the very best service I have ever experienced with a dealership. Thank you!"   –   Linda R., Mound, MN Dec 15, 2011
  •   3.5
    "Main determent from an absolutely raving review is stated in my reply to question #13"   –   Philip T., Shakopee, MN Dec 15, 2011
  •   5.0
      –   Rob S., Minneapolis, MN Dec 15, 2011
  •   5.0
      –   Daniel A., Apple Valley, MN Dec 15, 2011
  •   5.0
    "I'm always impressed by the service I receive at MINI. I even look forward to the visits!"   –   MINI Owner, Saint Paul, MN Dec 15, 2011
  •   2.5
      –   MINI Owner, Saint Paul, MN Dec 14, 2011
  •   5.0
      –   Denise H., Waconia, MN Dec 14, 2011
  •   5.0
      –   Mary Ann A., Lutsen, MN Dec 14, 2011
  •   5.0
      –   Nancy H., Excelsior, MN Dec 14, 2011
  •   4.0
    "Tucker was assigned to my car as the service advisor. He went out of his way to explain things, make sure I was comfortable and to apologize for a last minute miscommunication"   –   Mary B., Saint Cloud, MN Dec 14, 2011
  •   4.5
      –   John S., Saint Paul, MN Dec 14, 2011
  •   5.0
      –   Elizabeth S., Minneapolis, MN Dec 13, 2011
  •   3.5
      –   ., , Dec 13, 2011
  •   5.0
    "Tucker knows how to take care of everything my car needs. He has frequently been the person meet, and i know another friend who also has a Mini likes him as well. We have two MIni Coopers. Tucker showed me how to distinguish one key from the other."   –   Robert R., Minneapolis, MN Dec 13, 2011
  •   2.5
      –   MINI Owner, West Fargo, ND Dec 10, 2011
  •   5.0
      –   Daniel T., Minneapolis, MN Dec 10, 2011
  •   5.0
    "Tucker was very accommodating and informative. I felt welcome and valued. Thank you!"   –   Darren M., Victoria, MN Dec 10, 2011
  •   3.5
      –   William B., Brooklyn Park, MN Dec 9, 2011
  •   5.0
      –   MINI Owner, Minneapolis, MN Dec 9, 2011
  •   5.0
      –   MINI Owner, , Dec 9, 2011
  •   4.5
      –   Catherine G., Waterloo, IA Dec 9, 2011
  •   5.0
    "I always receive exceptional customer service and maintenance on my car. After leasing a BMW, it's one of the main reasons I bought my Mini. The service is the best."   –   Traci F., Roseville, MN Dec 8, 2011
  •   1.5
      –   MINI Owner, Wayzata, MN Dec 8, 2011
  •   5.0
    "i am always impressed by the professionalism of the service employees. Thanks."   –   Steven R., Roseville, MN Dec 8, 2011
  •   5.0
    "This is the best automobile service department in the twin cities."   –   Jennifer A., Woodbury, MN Dec 8, 2011
  •   5.0
      –   Tom W., Roberts, WI Dec 7, 2011
  •   4.5
    "My drop off and day time communication with the service department was superb. My pick up experience was mediocre."   –   MINI Owner, Minneapolis, MN Dec 7, 2011
  •   5.0
      –   Walter Z., Mankato, MN Dec 7, 2011
  •   5.0
    "My service advisor kept me informed while I waited for my car."   –   Teresa C., Bloomington, MN Dec 7, 2011
  •   5.0
      –   MINI Owner, Mankato, MN Dec 7, 2011
  •   4.5
      –   Pamela H., Minneapolis, MN Dec 6, 2011
  •   4.5
      –   Susan P., Bloomington, MN Dec 6, 2011
  •   5.0
      –   MINI Owner, Minneapolis, MN Dec 6, 2011
  •   3.5
      –   MINI Owner, Edina, MN Dec 6, 2011
  •   5.0
      –   Allison T., Edina, MN Dec 6, 2011
  •   5.0
      –   Rodney L., Woodbury, MN Dec 3, 2011
  •   5.0
      –   Warren J., Hudson, WI Dec 3, 2011
  •   5.0
      –   Stacy W., Minneapolis, MN Dec 3, 2011
  •   5.0
    "Everything went smoothly and I felt I received service at a level beyond what I expected."   –   Constance H., Saint Paul, MN Dec 2, 2011
  •   4.0
      –   Donna G., Minneapolis, MN Dec 2, 2011
  •   4.5
    "Tucker did a great job of taking the time to explain the situation to me and to fix the problem from my last visit."   –   Laura K., Fridley, MN Dec 2, 2011
  •   4.5
      –   Peter And Linda R., Minneapolis, MN Dec 2, 2011
  •   2.5
    "I received a "fix" to my vehicle that included the statement that its "normal" to burn 1 quart of oil every 750 miles. This is completely ludicrous. No car I've ever owned burned more than 0.5-1qt of oil even at 200k miles on the engine, let alone a car with 28k miles. While it was obviously not my local dealerships or mechanic's fault. I can in no way feel "satisfied" by this experience."   –   David O., Farmington, MN Dec 1, 2011
  •   4.0
    "my service advisor was very helpful, but when I needed a loaner car, I could only get a countryman when I explicitly asked for a mini. It is only a minor thing, but it wasb't "truly exceptional""   –   MINI Owner, Minneapolis, MN Dec 1, 2011
  •   5.0
      –   Thomas V., Saint Paul, MN Dec 1, 2011
  •   5.0
      –   Stephen C., Northfield, MN Dec 1, 2011
  •   4.5
    "Service was completed in a very timely fashion. Items in question were addressed, and waiting area was comfortable and clean."   –   Regina C., Eagan, MN Dec 1, 2011
  •   4.0
      –   MINI Owner, Saint Paul, MN Dec 1, 2011
  •   5.0
      –   MINI Owner, Minnetonka, MN Dec 1, 2011
  •   5.0
      –   Gregory P., White Bear Lake, MN Dec 1, 2011
  •   5.0
      –   Craig F., Bloomington, MN Dec 1, 2011
  •   5.0
    "Linda K. We were very pleased with the work and the time it took, which was little. We had a long trip home and the weather was about to get bad. They had us on the read home quickly with everything done and done well before the snow hit. Thanks to all. See you in a year, and with a Mini I'm sure it won't be needed until then."   –   Linda K., Cedar Falls, IA Nov 30, 2011
  •   5.0
      –   MINI Owner, Minneapolis, MN Nov 30, 2011
  •   5.0
      –   Robert R., Minneapolis, MN Nov 30, 2011
  •   5.0
      –   MINI Owner, Minneapolis, MN Nov 30, 2011
  •   5.0
      –   Sergio P., Bloomingdale, IL Nov 30, 2011
  •   5.0
    "Everything was handled great. What could not be completed yet is to be done at my location if I wish which is outstanding."   –   David B., Saint Paul, MN Nov 29, 2011
  •   4.0
    "Really bad start, couldn't get through on phone for directions, very long wait to even get in the door and then mechanic said probably not necessary although the reason I was there was based on two conversations with your service manager regarding warning lights."   –   Judy L., Saint Paul, MN Nov 29, 2011
  •   5.0
      –   Ann G., Hermantown, MN Nov 29, 2011
  •   4.5
    "The Motorwerks Mini staff are great to work with. The repairs I needed took a few days to complete and my Service Advisor (Tucker) kept me informed about what was going on."   –   Judd S., Oronoco, MN Nov 29, 2011
  •   5.0
      –   MINI Owner, Owatonna, MN Nov 28, 2011
  •   5.0
      –   MINI Owner, Minneapolis, MN Nov 28, 2011
  •   4.0
      –   MINI Owner, Rochester, MN Nov 28, 2011
  •   5.0
      –   MINI Owner, Minneapolis, MN Nov 28, 2011
  •   4.0
      –   Nancy S., Minneapolis, MN Nov 28, 2011
  •   5.0
      –   Janice T., Golden Valley, MN Nov 28, 2011
  •   5.0
      –   James L., Saint Paul, MN Nov 28, 2011
  •   5.0
      –   Lynn F., Lakeville, MN Nov 27, 2011
  •   5.0
    "Great service; from initial contact, to drop off and loaner, to pick up. thanks Motorwerks!"   –   Katie M., Waconia, MN Nov 26, 2011
  •   5.0
      –   Charles S., Rosemount, MN Nov 26, 2011
  •   3.5
    "A service light came on so I drove down to have it serviced-turns out it was a service light for an oil change. I had that oil change the month before so I drove 500 miles to have the light reset...not the best experience."   –   Dawn W., WEST FARGO, ND Nov 25, 2011
  •   4.5
      –   MINI Owner, Saint Croix Falls, WI Nov 25, 2011
  •   5.0
    "tucker makes me feel like he cares about my sevice needs - much appreciated"   –   MINI Owner, Ottertail, MN Nov 25, 2011
  •   5.0
    "It was my first visit and everything went as explained. Time, service and personnel were great!!!!!"   –   Leo K., Saint Paul, MN Nov 25, 2011
  •   5.0
      –   ., Saint Paul, MN Nov 25, 2011
  •   5.0
      –   Lynne F., Eden Prairie, MN Nov 25, 2011
  •   5.0
      –   MINI Owner, Eagan, MN Nov 24, 2011
  •   5.0
      –   Bruce B., Savage, MN Nov 23, 2011
  •   4.0
      –   Katherine W., Baldwin, WI Nov 23, 2011
  •   4.0
    "Great service in most respects, but Motorwerks seemed to miss repairing one item, front passenger seatback."   –   David B., Edina, MN Nov 23, 2011
  •   5.0
      –   Keith H., White Bear Lake, MN Nov 23, 2011
  •   5.0
      –   Steven I., Maple Grove, MN Nov 22, 2011
  •   3.5
      –   Jill F., Waconia, MN Nov 21, 2011
  •   5.0
    "Tucker, did a great job! I was told the problem, how long it would take to fix, and when I could pick up my Mini. Everything went great! Thanks again ."   –   Tonya R., Blaine, MN Nov 21, 2011
Motorwerks MINI 1300 American Blvd West Bloomington , MN 55420 Sales: (888) 866-5870